1. What is the purpose of the Market Supervision Management Traceability Platform?

The platform aims to enhance transparency and traceability in market supervision to ensure product safety and compliance.

2. How can I access the Traceability Platform?

You can access the platform by downloading the app from the official website or relevant app stores.

3. Is the use of the platform free?

Yes, the platform is free to use for all users, including consumers and businesses.

4. What types of products can be traced using the platform?

The platform supports a wide range of products, including food, cosmetics, and pharmaceuticals.

5. How does the platform ensure data security?

The platform implements robust security measures, including encryption and secure access controls to protect user data.

6. Can businesses register their products on the platform?

Yes, businesses can register their products by creating an account and following the registration process specified in the app.

7. What should I do if I find a product issue?

If you find any issues with a product, you should report it through the app, and it will be directed to the relevant authorities.

8. Is there support available for using the platform?

Yes, the platform provides customer support through FAQs, online chat, and a help center.

9. How frequently is the platform updated?

The platform is regularly updated with new features and security improvements, with updates rolled out as needed.

10. Will there be training available for businesses using the platform?

Yes, training sessions and resources will be provided for businesses to help them navigate the platform effectively.